I eventually had to phone the sales department, following the prompts as if I was a new customer. All I get after following the prompts is Did you know you can follow up on your order online blah blah blah and then nothing. For those who have gone through this, you cannot really talk to someone to follow up on your order. I immediately jumped on the phone to find out what was happening. On the 13th business day I received an email stating that my order has been resubmitted and will be contacted within 14 days for installation etc., etc., etc. Surely, since they are a reputable company, they have the ability to process this order. 14 days come and go, just to find out that they meant 14 working days and not 14 normal days (as stated in their order confirmation). No one was able to explain this phenomenon to me. ![]() Makes sense, right? I followed up, of course to no avail. Just before the the 14 days ended I received a message that I must send them proof of residence because they are not sure if their fibre services are covered in my area. Within 5 days I received the router and I thought wow, things are way ahead of schedule, even having more hope and excitement. ![]() Just 14 days before I can continue watching movies, surfing the web and write reviews with my super fast fibre connection. ![]() (Short version)(Long version)I ordered a fibre connection, still filled with much hope. Incompetence beyond measure, poor customer service and illogical business practices.
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