![]() The core components are deployed as on-box Virtual Machines (VMs) that are described by OVA files downloaded from. Packaged CCE comes on a single pair of duplexed Unified Computing System (UCS) servers, referred to as the Side A Host and Packaged CCE is a predesigned, bounded deployment model of Unified CCE. The first four chapters of this book are for anyone who wants to get familiar with the three contact center enterprise solutions:Ĭisco Hosted Collaboration Solution for Contact Centerįor information about design considerations and guidelines specific to Unified CCE, see the remaining chapters. System Performance Monitoring GuidelinesĬontact Center Enterprise Solutions Overview.Unified Contact Center Management Portal.Enhanced Location Call Admission Control Feature.Queue-at-the-Edge Branch Office Deployment.Remote Office with Agents and a Local Trunk.Comprehensive with ICM Micro-Apps or CVP Call Studio Apps.Phone Extensions for Different User Types.Administration Server, Historical Data Server, and Detail Data Server (AW-HDS-DDS).Administration Server and Historical Data Server (AW-HDS).Historical Data Server and Detail Data Server (HDS-DDS).Administration Server and Real-Time Data Server (AW).Terminology for Unified CCE Subcomponents. ![]() Virtual CUBE for Contact Center Solutions.Cisco HCS for Contact Center Solution Architecture.Contact Center Enterprise Solutions Overview.
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